Privacy Policy

1. Introduction

Mediova ("we", "us", "our") is committed to handling personal data responsibly and transparently. This policy explains what personal data we collect from people who contact us, register for sessions or visit our website, and how we use and protect that data. Our operations are based at 47 Beach Road, Bang Lamung, Chonburi 20150, Thailand.

This policy applies to data collected through our website at mediovax.biz, via our contact form, by telephone or email, and during session registration. It does not apply to third-party websites that may be linked from our site.

2. Data We Collect

We collect the following categories of personal data:

• Identity data: first name, last name
• Contact data: email address, telephone number
• Session data: which offering you attended or enquired about, session date
• Technical data: IP address, browser type, pages visited — collected automatically via analytics cookies if you have consented
• Communications data: content of messages you send us via the contact form or email

We do not collect sensitive personal data such as health information, financial data or government identifiers. We do not record or transcribe session content.

3. How We Collect Data

• Contact form: when you submit an enquiry through our website
• Email or telephone: when you contact us directly
• Session registration: when you confirm attendance at one of our offerings
• Cookies and analytics: automatically, when you visit our website and if you have accepted analytics cookies

4. Legal Basis for Processing

We process your personal data on the following bases under Thailand's Personal Data Protection Act B.E. 2562 (PDPA):

• Consent: for marketing communications and analytics cookies (you may withdraw consent at any time)
• Contractual necessity: to confirm and coordinate your session registration
• Legitimate interests: to respond to enquiries and improve our services, where this does not override your rights

5. How We Use Your Data

• To respond to enquiries submitted through our contact form or by email
• To confirm and coordinate session registrations and send pre-session materials
• To send a post-session summary following attendance
• To improve our website and session content using aggregated, anonymised analytics data
• To comply with legal obligations where applicable

We do not use your data for automated decision-making or profiling. We do not send marketing communications without your explicit consent, and you may opt out at any time by emailing [email protected].

6. Data Sharing

We do not sell or rent your personal data. We may share data with:

• Service providers: hosting, email and analytics providers operating under appropriate data processing agreements
• Legal authorities: where we are required to do so by applicable law

We do not share your data with other organisations for their own marketing or commercial purposes.

7. Data Retention

• Enquiry and contact data: retained for 12 months from last contact, then deleted
• Session registration data: retained for 2 years from the session date
• Analytics data: retained in aggregated, anonymised form indefinitely; individual records deleted after 26 months

8. Data Security

We use industry-standard measures to protect personal data, including encrypted data transmission (HTTPS), access controls limiting who within our team can view personal data, and regular review of our data handling practices. In the event of a data breach that poses a risk to your rights, we will notify affected individuals and the relevant authority as required by law.

9. Cookies

Our website uses cookies. Essential cookies are required for the site to function and cannot be disabled. Analytics and preference cookies are optional and used only with your consent. For full details, please see our Cookie Policy.

10. Your Rights

Under Thailand's PDPA, you have the right to:

• Access a copy of the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to processing based on legitimate interests
• Withdraw consent for processing based on consent
• Request data portability in a structured, machine-readable format
• Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) if you believe your rights have been violated

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

11. Third-Party Links

Our website may contain links to external websites, including those of support service providers listed in our resource materials. We are not responsible for the privacy practices of those sites and encourage you to read their own privacy policies.

12. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

13. Policy Updates

We may update this policy from time to time. The date at the top of this page will reflect any changes. Continued use of our website or services after an update constitutes acceptance of the revised policy.

14. Contact

For any questions or requests relating to this policy or your personal data, please contact us:

• Email: [email protected]
• Address: 47 Beach Road, Bang Lamung, Chonburi 20150, Thailand
• Phone: +66 2 305 7194